Shipping Policy

Effective Date: 25 December2025

At Jhilmil Designs, we aim to deliver your jewellery safely, securely, and on time. This Shipping Policy explains our order processing, delivery timelines, and shipping-related terms.

1. Order Processing Time

  • All orders are processed within [1–3 business days] after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Customized or made-to-order jewellery may require additional processing time, which will be communicated at the time of purchase.

2. Shipping Locations

  • We currently ship across India.
  • International shipping may be available upon request or as mentioned on specific product pages.

3. Shipping Charges

  • Shipping charges, if applicable, will be clearly mentioned at checkout.
  • Jhilmil Designs may offer free shipping on selected orders, promotions, or minimum purchase values.

4. Delivery Timeframes

Estimated delivery timelines after dispatch:

  • Metro Cities: 2–4 business days
  • Non-Metro / Tier 2 & 3 Cities: 4–7 business days
  • Remote Locations: 6–10 business days

Delivery timelines are estimates and may vary due to courier partner delays, weather conditions, or unforeseen circumstances.

5. Shipping Partners

We work with reliable courier and logistics partners to ensure secure and timely delivery. All shipments are trackable, and tracking details will be shared via email or SMS once the order is dispatched.

6. Order Tracking

  • Once shipped, customers will receive a tracking number and tracking link.
  • You can track your order status using the provided tracking information.

7. Packaging & Security

  • All jewellery from Jhilmil Designs is packed securely in tamper-proof packaging to prevent damage during transit.
  • In case the package appears damaged or tampered with at the time of delivery, customers are advised not to accept the package and to inform us immediately.

8. Delays & Non-Delivery

Jhilmil Designs shall not be held responsible for delays caused by:

  • Courier partner issues
  • Incorrect or incomplete delivery address
  • Natural disasters, strikes, or government restrictions
  • Unavailability of the recipient at the time of delivery

9. Address Accuracy

  • Customers are responsible for providing accurate and complete shipping details.
  • Jhilmil Designs is not liable for delivery failures due to incorrect address information.
  • Additional shipping charges may apply for re-delivery attempts.

10. International Shipping (If Applicable)

  • International shipping charges, customs duties, taxes, and import fees are the responsibility of the customer.
  • Delivery timelines may vary depending on the destination country and customs clearance.

11. Lost or Damaged Shipments

  • If your order is lost or damaged during transit, please contact us within [48 hours] of delivery or expected delivery date.
  • We will investigate the issue with the courier partner and provide a suitable resolution as per our policy.

12. Contact Us

For any shipping-related questions or concerns, please contact:

Email: info@jhilmildesigns.com