JhilMil Designs – Defective Product Returns Only
At JhilMil Designs, each piece is carefully inspected before dispatch. However, in the rare event that you receive a defective product, we offer a 3-day return and refund policy applicable only for manufacturing defects.
Eligibility for Return (Defect Only)
Return requests must be raised within 3 days of receiving the product.
To be eligible for a return and refund:
- The product must have a manufacturing defect
- The item must be unused and unworn
- Original tags must be intact
- The product must be returned in its original packaging, including boxes and inserts
⚠️ Important:
Products returned without original tags or showing signs of wear, damage, or tampering will not be eligible for a refund.
Non-Returnable & Non-Refundable Items
Except in cases of verified manufacturing defects, the following are non-returnable and non-refundable:
- Earrings (studs, hoops, danglers, etc.)
- Nose pins
- Customized or made-to-order jewellery
- Sale or promotional items
- Products damaged due to misuse, mishandling, or normal wear and tear
- No Exchange Policy
Please note that JhilMil Designs does not offer exchanges.
Approved returns will be processed only as refunds after inspection.
How to Request a Return
To initiate a return request, please contact us within 3 days of delivery:
📧 Email: info@jhilmildesigns.com
Our team will review the request and guide you through the next steps.
Refund Processing
Once the returned product is received and passes inspection, the refund will be processed to the original mode of payment.
Refund timelines may vary depending on the payment provider.
Final Notes
Shipping charges (if applicable) are non-refundable.
JhilMil Designs reserves the right to reject returns that do not meet policy conditions.
All decisions regarding returns and refunds will be final.